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An announcement regarding COVID-19

Update 9th May

The government has now eased dental service restrictions to ‘Level 1′. This means we will now be able to treat our patients again and perform dental checkups and cleans, as well as all our other services.

For any enquiries, please contact our friendly team.

Update 24 April

We will be open to see patients at level 2 restrictions on 27th April

The Prime Minister has announced a move back to Level 2 restrictions effective from the 27th April. This means we can perform a wider range of essential dental treatment for our patients.

Level 2 Restrictions Means We Can Perform:

  • Exams Preventative procedures (cleans but hand-scaling only)
  • Restorative procedures using high speed handpieces only provided with the use of rubber dam
  • Denture procedures
  • Non-surgical extractions
  • Orthodontic treatment (Invisalign)

If you are not sure if your dental treatment falls under Level 2, just call our friendly staff for more information.

We’ve always been committed to sanitation and infection control, so rest assured your next appointment with us is safe.

Please call us if you have any concerns at all.


woman holding family cut out of paper

March 30 Update

With a heavy heart, we wish to update you on the temporary restrictions placed on the type of dental care you can access Australia-wide during this Coronavirus Pandemic.

Last week, The Australian Dental association (ADA), Australian Health Protection Principal Committee (AHPPC) and subsequently our governing body the Dental Board of Australia, have mandated that dentists across Australia must operate under level 3 restrictions: dentists can no longer do any routine dental procedures. The practice of dentistry is now limited to emergency treatment with strict limitations on what can actually be done within this category.

At My Dentist, we have been proactive in our response to the Coronavirus Pandemic. Not only have we instituted additional sanitisation, social distancing, patients screening and infection controls above our already exceptional standards, but we have also stayed abreast of and adopted all of the recommendations made by the ADA well before they became a legal requirement. We have taken this approach to ensure the safety and well being of all of our patients, our staff and to ensure we play our part in protecting the community from the spread of COVID 19.

We are all in this together!

So, it stands to reason for our thousands of loyal patients to ask: What will happen to me should I have a dental problem?

To this I want to reassure you. The legacy that has been passed down to us from the incredible Dr. Graham Thomas and the duty of care that we feel for all of his patients, including those whom we have not met, means we will do our best to ensure that you are looked after during these unprecedented times.

Should you have an emergency, pain, swelling, trauma to your front teeth or even a niggling concern about your dental health, please call us on (07) 3356 3636 and arrange an appointment before further restrictions are placed on dental procedures that we can safely perform.

However, should further restrictions be placed on the care that dentists can provide to the community or if you call outside of our reduced hours of operation, we will still support you by conducting phone and video consultations*. Via these consultations we will endeavour to assist you in becoming comfortable again and helping you in any way that we can.

If our office is closed and you need to arrange a consultation, please text the word VIDEO CONSULTATION to 0434893340, and we will promptly arrange a time to video chat with you.

Finally, as we navigate through life during these unprecedented times we hope that you all stay safe, heed good advice, take great care of your health and we look forward to seeing you all in the not too distant future.


yelp-logoAbout the ONLY thing on people’s minds right now is the Coronavirus. So let’s talk about it.

It is important that you look to reliable sources for information as there has been inaccurate information shared on social media. Reliable sources of information include Australian Government Department of Health, Smartraveller and healthdirect. You can also see our most recent practice updates on our Facebook page.

We take your health and welfare seriously. If you have a painful or sore tooth or have been putting off treating a dental condition, we urge you to make an appointment soon so that you can be treated before any quarantine/isolation measures are introduced for the good of our community.

While we’ve always been committed to sanitation and infection control, rest assured we’re taking special precautions these days. Please review our ongoing approach to ensuring our patients safety:

  • Our waiting room chairs are 1.5m apart in line with social distancing restrictions (the 4sqm rule does not apply to health care practices)
  • Hand sanitiser is provided for use in our reception area and throughout our practice.
  • All surfaces, equipment and adjusting tables are regularly sanitised with disinfectant.
  • Team members will continue proper hand hygiene in accordance with federal guidelines and adhere to proper cough etiquette.
  • We will complete a written/verbal screening process for all new and returning patients to keep clinic secure for everyone.

Please ring us to reschedule your appointment if you have flu like symptoms such as fever, runny nose, cough, shortness of breath, sore throat. We would look forward to welcoming you back once your symptoms resolve.

It is essential to advise us when booking your next appointment if;

  • you have travelled overseas within the last two weeks
  • you have been in contact with a COVID 19 patient or someone suspected of the virus
  • you have respiratory symptoms

Most of us have never experienced anything like this in our lifetime. It’s an evolving situation and we’ll keep you informed if anything should change.

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